Knowledge: news and media
See Also:
Links
- Outsourcing CRM
http://www.outsourcing-crm.com - Case studies and best practices focused on customer relationship management.
- Customer Service Group
http://www.customerservicegroup.com - Resource for customer service, call center and helpdesk professionals.
- destinationCRM.com
http://www.destinationcrm.com/ - Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
- eCRMGuide
http://www.ecrmguide.com/ - Customer relationship management and e-business news.
- CRM & SFA Best Practices
http://www.crm-best-practices.com/ - Features articles about using and setting up customer relationship management and sales force automation solutions.
- CRM Blog
http://www.crmblog.org - News and commentary on CRM topics, including software and implementation.
- CRM Event
http://www.crm-event.com/ - Resource featuring weekly updated news and event schedules.
- CRM Today
http://www.crm2day.com/ - Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
- CRMDirectory.com
http://www.crmdirectory.com - News, products, and tutorials for those interested in customer relationship management.
- CSM
http://www.customerservicemanager.com/ - Journal, advice and information for customer service professionals.
- Customer Service Point
http://www.customerservicepoint.com/ - Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills.
- European Centre for Customer Strategies (ECCS)
http://www.eccs.uk.com - Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools.
- eCustomerServiceWorld.com
http://www.ecustomerserviceworld.com/ - Articles, case studies and white papers as well as news, information, advice and jobs.
- Customer Management Community (CMC)
http://www.insightexec.com/ - News, information, advice and best practice case studies.
- CRM Daily
http://www.crm-daily.com/ - CRM news and information.
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