Knowledge: customer relationship management
See Also:
- business → business services → customer management
- business → customer service → software
- business → telecommunications → call centers → software
- computers → software → help desk
Links
- Encore Interactive Solutions
http://www.encoreinteractive.com - Offers traditional telephone and web-based CRM solutions.
- eGain Communications Corporation
http://www.egain.com - Provides customer service infrastructure solutions for businesses engaged in e-commerce, designed to manage the high volume and complexity of online customer communication, including email and interactions on the web.
- Zerotouch
http://www.zerotouch.com - Provider of web based customer service solutions.
- Khaos Control
http://www.khaoscontrol.com - A complete and customisable CRM system that links into eCommerce solutions
- SplashDot
http://www.splashdot.com/ - Customized customer engagement solutions for Web sites.
- Kana Communications
http://www.kana.com - E-Business infrastructure solution for online customer interaction. Scaleable solution to manage high volumes of e-mail and Web-based customer communications.
- Livehelper.com
http://www.livehelper.com - A customer service tool for websites that enables site visitors to instantaneously communicate with customer service personnel using text chat or voice over IP.
- Windsail Technologies LLC
http://www.windsailtech.com - Design and implementation of central customer information files in support of CRM initiatives for large corporations. Data cleansing and data consolidation.
- Dacon Software
http://www.daconsoftware.com - Provides a live customer service product with open connectivity to legacy CRM systems.
- Achiever
http://www.achiever.co.uk - Supplier of CRM, eCRM and e-business software solutions.
- GoldCRM, Inc.
http://www.goldcrm.com - Gold Service Advisor for Amdocs Clarify is a web and wireless based field service application that incorporates intelligent dispatching, route optimization and SLA driven scheduling. Integrated with Microsoft Mappoint and optimized for Blackbery RIM paging system.
- Salespage Limited
http://www.salespage.co.uk - Developers of web-based CRM solutions.
- SmoothStart CRM
http://www.smoothstart.com - Online CRM Customer Relationship Management Solutions including Sales Force Automation (SFA) applications, contact management, marketing automation and customer support.
- Fraser Williams
http://www.fwcommercial.com/ - Customer response software for tracking complaints and for surveys.
- Clientware
http://www.clientware.ca - Clientware provides CRM, Contact Management, Task Management, Time, Billing and Reports software for Service Professionals. Services are designed to keep the customer as the focus of your business.
- Infotivity - CRM Software Guide
http://www.crm-software-system.net/ - CRM software selection guide.
- CRM Buyer
http://www.crmbuyer.com - An independent source featuring CRM product information, reviews and product comparisons.
- CABC's Maximizer CRM Discussion Board
http://www.maxtalk.com/ - Discuss Maximizer CRM software features and support issues with other Maximizer users. Compare Maximizer with other CRM packages.
- TBN - The Business Network
http://www.businessnetwork.com/ - Provides on-demand web services for the IT distribution industry.
- West Monroe Partners LLC
http://www.westmonroepartners.com - Business and technology consulting firm.
- E-Interchange
http://www.e-interchange.com - E-Interchange provides CRM solutions by establishing and managing electronic conversations through traditional email, email campaigns and web forms.
- Telemation
http://www.databasesystemscorp.com/pstelemation.htm - CRM software system including complete telephony features and application development toolkit.
- SpringDove
http://www.springdove.com/ - eCRM technologies, E-business consulting, web designing, hosting, content development and IT application development
- Salestrac
http://www.salestrac.com/ - Marketing and sales automation software.
- CRM Newz
http://www.crmnewz.com - CRM news, information, and tutorials.
- Vertical Marketing Inc.
http://www.salesteam.com - Software consulting firm specializing in the implementation and support of CRM systems.
- Asian Market Information & Analysis Centre (AMIAC)
http://www.asia-lists.com - Provides of data and CRM tools designed to facilitate communication with Asian markets.
- Real Assistant
http://www.real-assistant.com/ - Live help and sales chat software powered by ASP script.
- Power Marketing
http://www.power-sell.net - Lead generation service specializing in pre-screened phone leads for any business on or offline.
- Ridge Group LLC
http://ridge-group.com - Internet and CRM consulting group.
- Paladin Consulting Group
http://www.paladin-consulting.co.za - Customer management and customer interaction management consulting.
- Evolution Systems Ltd.
http://www.evosys.co.uk - Integrated CRM software solution with Windows, web based and wireless interfaces.
- SupportClient
http://www.supportclient.com - Manage customer support with SupportClient. Streamline all of your support efforts into one easy to manage, professional avenue.
- Livecare
http://www.livecare.net - Call center, help center and remote support software.
- ITApps Limited
http://www.itapps.com - ITApps Ltd is a full-service CRM provider that helps organizations develop and deploy one-stop, end-to-end mission-critical solutions. ITApps Limited provides CRM and contact center solutions across the Asia Pacific Region.
- Click4Operator
http://www.click4operator.com - Firm offering agents who provide Web call center services.
- MainstayCRM
http://www.mainstaycrm.com - An international contact center that provides blended inbound and outbound telecalling facilities coupled with BPO services such as email management and back office tasks.
- 360 Visibility
http://www.360visibility.com - Microsoft Business Solutions partner provides a solid foundation of tool sets for Financials, Distribution, Supply Chain, Manufacturing, Customer Relationship Management and Human Resources.
- enVesage
http://www.envesage.com - CRM and Information Technology firm specializing in providing a variety of CRM solutions including database management and campaign management.
- Noonmark
http://www.noonmarktech.com - Web based customer information system for small and medium sized businesses.
- Consilience Group
http://www.consiliencegroup.com - A virtual business development firm that creates customized CRM solutions.
- Knowledge enabled eCRM Solutions
http://www.cmd-it.de - CMD delivers knowledge enabled solutions for CRM Channel Management.
- SemaTree
http://www.sematree.com/ - Enterprise class CRM software designed and implemented for the scalable J2EE application server environment. ECS is a CRM application framework and product consisting of EJB business components and Web templates.
- Competitive CRM Performance
http://www.competitiveperformance.com - Publisher and consultancy dedicated to assisting clients with the successful implementation of customer relations management.
- BXTEND
http://www.bxtend.com/ - Provides a full suite of CRM tools, including help desk, sales, product management and shopping cart features.
- Ideal Host
http://www.idealhost.co.uk - Provides e-commerce and CRM software.
- Innotrac Corporation
http://www.innotrac.com/ - Provides customized, technology-based support services. (Nasdaq: INOC).
- CRMailer
http://www.crmailer.com - Provides CRM software solutions for online e-mail marketing, combining database marketing, and newsletter publishing.
- Mareeba
http://www.mareeba.co.uk - Independent CRM consultants provide advice to companies on how to maximise the returns from their existing CRM installations.
- LBT Services
http://www.lbt.co.uk - Provides CRM solutions designed maximize the effectiveness of the various business systems within an organization. Features company profile, contact details, description of services and products.
- BimSym eBusiness Solutions, Inc
http://www.leadorganizer.net - CRM and sales force automation for insurance professionals
- eCentric Media
http://www.ecentricmedia.co.uk - An independent multi-channel CRM systems integration consultancy with expertise in Chordiant, Ab-Initio and e-business-CTI application software solutions.
- Lead Command
http://www.leadcommand-crm-software.com - Provides customer relationship management software designed to maximize revenue and return on investment generated from marketing campaigns.
- Vojus
http://www.smaple.com - CRM consultants who provide a range of CRM products and implementation services.
- Senior Consultant CRM
http://www.crm.filzinger.com - CRM Consultant
- U&D Square
http://www.udsquare.com - Provides 24x7 technical and customer support for web hosting companies, ISP's, Data Centers & other businessess.
- Alto CRM Consulting
http://www.altocrm.com - Provides customer relationship management solutions and training with GoldMine and SalesLogix CRM software.
- ProspectSoft
http://www.prospectsoft.com - Provides CRM solutions combined with mobile computing. Products feature integration with Pegasus, Sage, Exchequer, Access, popular accounting software and manufacturing systems.
- SiliconLink
http://siliconlink.com - Enterprise level CRM for small business with customizable industry-specific solutions.
- Rankin Technology Solutions
http://www.rankintechnologies.com - Rankin Technology Solutions provides consulting and CRM solutions for small businesses in south Georgia and north Florida
- CRM Mantra
http://www.crmmantra.com - CRM consultancy firm provides consulting services to small businesses for procurement, integration & deployment of software systems.
- Marketpoint
http://www.mktpoint.com - Global database marketing.
- Client Compass Software
http://www.wiley.com/WileyCDA/Section/id-290930.html - Client information management and CRM software system that is user customizable. The software provides invoicing, notes, data import/export, integration with email clients and MS Outlook.
- InfoScience
http://www.infoscience.ie/ - Specializing in the business of bespoke and application development especially in the area of service support management and customer relationship management (CRM).
- Leads4web
http://217.172.179.216/evandor/html/index.php?id=30 - Provides a customizable, multilingual, web-based CRM solution.
- BRD
http://www.brdee.com/ - Provides software allows operators to monitor web site activity, and alert them if customer assistance is needed.
- Microsoft and Oracle Customer Information Center
http://www.siebelonmicrosoft.com/ - Features product description, blogs, customer list, and news.
- DVT
http://www.dvt.co.za/ - Provides CRM business intelligence software. Find company profile, description of services and contacts.
- C3i Inc.
http://www.c3i-inc.com - Offer CRM systems integration and support services. Headquarters in New Jersey, USA.
- MM Group Ltd.
http://www.mmteleperformance.co.uk/ - Provides call center and customer data services in the UK. Also provides printing, response management, e-commerce, and database management services.
- United Customer Management Solutions
http://www.ucms.net - Lifecycle eCRM for telecommunications, utilities and financial industries.
- CRM Blog
http://www.crmblogger.com/ - Providing advice, best practice, and information needed to maximize the results from CRM projects.
- SugarCRM
http://www.sugarcrm.com/ - Commercial open source customer relationship management software. Includes details of features and services, online demo, documentation, download, and discussion forums.
- Unisys Financial Solutions
http://www.unisys.com/financial/solutions/ - Provides CRM and unified information services for financial institutions.
- Customer Relationship Management
http://www.cio.com/topic/1465/CRM - Includes articles about strategy and technology issues.
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