Knowledge: call centers
See Also:
- business → business services → customer management
- business → business services → outsourcing
- business → customer service
- business → marketing and advertising → telemarketing
- business → telecommunications → customer management
Links
- Datapoint
http://www.datapoint.com/ - Provides call center management services.
- Ulysses Learning
http://www.ulysseslearning.com - Contact center simulation-based training program for customer service, sales and coaching.
- ISI eLearning Solutions, LLC
http://www.isi-elearning.com/ - Agent and supervisor call center training on the web or CD-ROM.
- Call Centre Association
http://www.cca.org.uk/ - UK trade association representing the call and contact centres.
- Adeptel
http://www.800adept.com/ - A multi-service telecommunications bureau offering long distance or 800/900 business services.
- Comsys Multi Media Services
http://www.cmm-services.co.uk - Automated and multi media telecommunication service platform for self-help and high response inbound or outbound campaigns. Utilization of IVR, call and contact centre technology, text-to-speech, speech recognition, SMS, fax, email and access numbers.
- Frank Solutions
http://www.tpath.com/ - Provider of interactive voice response (IVR), voice recognition, computer telephony, interactive web response and e-commerce software solutions to government, utility, insurance and higher education marketplaces.
- Stonehouse Communications
http://www.stonehousecom.com/ - Timeshared network based telesales dialing system.
- White Pajama
http://www.whitepajama.com/ - Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat.
- Taw Valley Telecoms
http://www.tawvalleytelecoms.co.uk - UK based outsourced call centre services provider offering inbound and outbound solutions.
- ePacific Global
http://www.epacificglobal.com - Philippine based telemarketing specialists offering inbound and outbound services, offshore outsourcing, call center management and customer support.
- call-centres.com
http://www.call-centres.com/ - Information site for the global call centre industry.
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