Knowledge: reference services

• Virtual Reference Desk

Links

Sites for Reference Sources 
http://www.librarysupportstaff.com/librefpg.html

Collection of links that library staff would find useful in conducting reference work.

Management by Wandering Around: Reference Rovering and Quality Reference Service 
http://www.michaellorenzen.com/mbwa.html

Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.

Minnesota Opportunities for Reference Excellence 
http://www.arrowhead.lib.mn.us/more/

The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.

Cooperative Reference Service Policy Manuals 
http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinescooperative.htm

Guidelines to help libraries create cooperative agreements to share reference services between institutions.

Guidelines for Medical, Legal, and Business Responses 
http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinesmedical.htm

Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice.

Guidelines for Behavioral Performance of Reference and Information Services Professionals 
http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinesbehavioral.htm

Criteria list to be used to evaluate the reference skills of library staff.

Project Wombat 
http://project-wombat.org/

Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.

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